Client Service Delivery Coordinator

Posted 29-Aug-2014

Client Service Delivery Coordinator

Administrative - Kitchener
Posted August 28th, 2014
Position: Client Service Delivery Coordinator-Kitchener
Program: Personal Support and Homemaking
Bargaining Unit:  Excluded
***Internal Applicants Only***
Red Cross Care Partners offers a competitive compensation program, including tuition assistance, a variety of on-site-in service training, along with a comprehensive benefits package and the opportunity for professional growth! Come in and speak with us to see how community health care can fit your lifestyle and career goals!

We are currently looking for individuals to join our dynamic Waterloo Team in the role of Client Service Delivery Coordinator (CSDC).  This role of the CSDC is a full-time contract position and ensures the service delivery and administrative functions related to client service are performed accurately and in a timely manner.

Key Responsibilities:   
  • Provides client/worker service delivery on a daily basis.
  • Receives routine referral/intake information from Funders and private-pay clients.
  • Develops client/worker service schedule.
  • Informs Community Support Worker’s of assignments and changes to their schedules.
  • Enters all relevant client and Community Service Worker information into the automated information system.
  • Inputs live data or recorded information.
  • Enters service hours and adjustments to the system for clients and Community Support Worker.
  • Produces schedules and reports on regular basis, and on request of the Supervisor.
  • Interfaces with clients/caregivers, Community Support Workers, team Supervisors, Funders, Finance and other Red Cross Care Partners departments.
  • Communicates/reports as required regarding client and Community Support Workers status.
  • Performs general clerical duties.
  • Performs other duties as required.
Required Qualifications:
  • Ability to promote collaboration among colleagues within a dynamic team environment.
  • Ability to prioritize and adapts work tasks to reflect changes, as required.
  • Ability to model successful coping in stressful situations.
  • Minimum qualifications for this position are one to two years of post secondary education and one to three years of job related experience, or equivalent combination of education and experience.
  • Effective verbal and written communication skills.
  • Non-traditional hours, including evenings and weekends are required.

How to Apply: Please forward your resume, quoting the "CSDC - Waterloo" in the subject line to Human Resources, email:
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